CWA Submissions

Web chat is now available for technical queries with our Online Support team. We can help with technical issues with any of the LAA Online Portal systems. Web chat is available Monday to Friday, 9am to 5pm.

Please leave us feedback regarding the service you have received: Web Chat Feedback Form.

If you do not want to use web chat, the team can be contacted by telephone on 0300 200 2020 (option 3), via the web chat link above or you can email

Please see the Email Requirements document for the important information we require when contacting the Online Support Team. 

This page will provide useful guidance and useful hints and tips to submit your monthly Legal Help, Crime Lower and Mediation submissions via CWA (Controlled Work and Administration). The submission period for your claim is the 1st - 20th of each month. You will not be able to submit a claim outside of this period.

UsefulLinks and Documents


Using CWA FAQs

A document that will provide FAQ’s, hintsand tips when using CWA to submit your claim. This also includes what to dowhen experiencing certain errors and issues.

Brief guides to help you with specificcontracted work and administration (CWA) functions when submitting controlledwork legal aid claims.

Detailed guidance andinformation on how to submit a legal aid claim using contracted work and administration (CWA) on LAA online.