Web chat is now available for technical queries with our Online Support team. We can help with technical issues with any of the LAA Online Portal systems. Web chat is available Monday to Friday, 9am to 5pm.

Please leave us feedback regarding the service you have received: Web Chat Feedback Form.

If you do not want to use web chat, the team can be contacted by telephone on 0300 200 2020 (option 3), via the web chat link above or you can email

Please see the Email Requirements document for the important information we require when contacting the Online Support Team. 

This page will provide useful FAQ's to assist with any issue you may encounter whilst using CCMS. The FAQ's are broken down into three categories to make it easier to find the information that will assist you with your problem. Check the FAQ's before contacting the Online Support Team.


Accessing CCMS

This document provides common issues users may have when accessing CCMS. This covers access for new users, resetting passwords and removing users who should no longer have access.

Application and Amendments

This document provides hints and tips on resolving issues which may seem like technical issues but are caused by the information provided within the application or amendment. This includes Means and Merits Assessments, linking cases and managing live cases on CCMS.


This document will provide important advice on how to resolve billing issues you may experience when using CCMS. This includes Counsel, Solicitors Final Bills, High Cost Cases and Bulk Uploads.