Online Support

Online Support are responsible for any technical issues encountered whilst dealing with any of the Legal Aid systems. The team will ensure to find a solution to general user errors or refer any technical issues to our external support teams.

The team can be contacted by telephone on 0300 200 2020 (option 3), via the web chat link above or you can email 

If the web chat function shows as being 'busy' this means there are no agents available, however, you can still call or email us using the information above.

Please see the Email Requirements document for the important information we require when contacting the Online Support Team.

If you are experiencing any issues with using web chat, please complete the Web Chat Feedback Form.