User Set Up

Web chat is now available for technical queries with our Online Support team. We can help with technical issues with any of the LAA Online Portal systems. Web chat is available Monday to Friday, 9am to 5pm. 



Please leave us feedback regarding the service you have received: Web Chat Feedback Form.

If you do not want to use web chat, the team can be contacted by telephone on 0300 200 2020 (option 3), via the web chat link above or you can email Online-Support@justice.gov.uk

Please see the Email Requirements document for the important information we require when contacting the Online Support Team. 

If you are the CCMS system administrator for your organisation, you need to:

  • decide who will use the system
  • allocate them roles
  • ensure they access our Training Resources

The following table links you to key information on setting up on CCMS.  Just click on the relevant links.

What do you want to do?Providers Chambers Solicitor Advocates

Look at the CCMS roles available

Roles and Responsibilities

Roles and Responsibilities

Roles and Responsibilities

Create a new CCMS user / check if a user exists

Register a user and grant access to CCMS

Register a user and grant access to CCMS video 

Register a user for CCMS

Guide to Chambers and Counsel access

Register a user for CCMS

Give CCMS access to an existing user

Amending an existing user

Amending an existing user video


 

Create a new Fee Earner or Supervisor

Creating a Fee Earner or Supervisor

  

Remove access from an existing CCMS user

Remove access from an existing CCMS user video
  
Log in to CCMS or CWA

 Logging In