System Upgrades

We are continuing to upgrade CCMS.

The upgraded version of CCMS will give the following improvements to the system.

These changes are being trialled by a small group of providers in advance of roll-out to all users.

Upgrade
Description
Current expected delivery date
Improved screen design
A new look and feel to the system resulting in easier navigation
Delivered
Improvements to the merits interview
To make navigation easier and to save users time the following changes will be made to the online merits interview:
•    A   Progress bar so that you can track where you are in the interview
•    Sections to show which parts of the application have been completed
•    The ability to return to the last         page completed without revisiting      each page.
•    More questions on one page so less time is spent moving from page to page 
•    Questions which load ‘dynamically’ without the user clicking next
•    The ability to jump back in the interview without having to revisit each page
•    Fewer screens
Delivered

Document upload function
Quicker and more user friendly document upload function for applications
February 16
Improvements to the means interview
To make navigation easier and to save users time the following changes will be made to the online means interview:_
•    A progress bar so that you can track where you are in the interview
•    Sections to show which parts of the application have been completed
•    More questions on one page so less time is spent moving from page to page 
•    Questions which load ‘dynamically’ without the user clicking next
•    The ability to jump back in the interview without having to revisit each page
•    The ability to return to the last page completed without revisiting each page
•    Fewer screens
February 16
 

We will also be testing to see if we can apply similar improvements to the billing section.