We will make ongoing enhancements to CCMS to improve user experience of the system.
We will publicise these on this website and by direct email.
Many of the enhancements respond to feedback we receive from our staff and external users of CCMS.
These are enhancements that CCMS users have requested and have been implemented successfully.
|Area||You wanted||We implemented|
|Advocates||Can I have one log in that allows me to access the accounts of all advocates in my chambers?||We have introduced a chambers level log in that allows you to access the accounts of all advocates within your chambers.|
|Advocates||Can you tell me when a provider has submitted a bill in non-family cases?||An automatic notification has been introduced.|
|Advocates||How can we ensure that we do not submit duplicate claims?||A change to prevent advocates submitting duplicate FAS claims was released on the 18th December.|
|Advocates||Can we have one remittance advice rather than one for each CCMS user?||Chambers now receive one remittance advice containing financial information for all of their CCMS users. This will save time for those of you with numerous CCMS users as you will only need to access one document.|
Individual counsel will still receive a copy of their own remittance advice.
|Advocates||Can we choose who receives our electronic remittance advice rather than it go to the fee earner?||A new role for providers and chambers users has been added. Users can now nominate who receives their electronic remittance advice.|
|Advocates||Can we choose who the remittance advice goes to rather than it automatically going to the chambers administrator?||Chambers can now nominate who receives the financial statements in their organisation.|
|Application||Can you reduce the duplication of data requested?||The merits upgrade:|
• Reduces screens
• Improves navigation
• Reduces the time taken to complete the interview
|Application||Can some questions in the means and merits interview have default answers to save time? ||Where questions require a 'yes' or 'no' answer, we have defaulted to the most common answer wherever possible.|
|Application||Can you change it so I don’t have to complete the means and merits information again when I submit a substantive amendment on an emergency application?||We introduced a one-stage process for applications made using delegated functions.|
|Application||Can the time that means and merits information is saved on CCMS for ‘yet to be submitted applications’ be increased?||We’ve extended this to 42 days.|
|Application||Can you ensure that we don’t enter the same information for linked cases?||The ‘copy case’ function allows you to copy some information from an existing application.|
The means and merits assessments will need to be completed separately for each case.
|Application||Can you reduce the information I need to enter about opponents and other parties?||We’ve reduced this information.|
|Application||Can you enable me to return to the point I left an application?||The ‘forward’ button allows users to move to the last unanswered question, removing the need to review each page.|
Once you have answered a question and click ‘next’ this is saving your work.
|Application||Can you rename the ‘submit application’ button so it’s clear that I haven’t finished the application?||This has been changed – there is now a new button called ‘complete application’ that you need to press to ensure submission.|
|Application||Can you reduce the number of screens within the means and merits sections?||The upgrade to the means and merits interviews has reduced the number of screens by 80%.|
|Application||Can I mark an application or amendment as urgent?||An urgent flag has been introduced to allow you to tell us if applications and amendments are urgent at the point of submission.|
You should also provide justification of the urgency.
|Billing||Can you allow me to use my case management software to produce bills and POAs?||Please have a look at the Bulk Uploading Bills page of the CCMS website for further information.|
|Billing||Can the retention time of bills be increased?||We’ve increased this to 84 days.|
|Billing||Can more information be given in the document / evidence request you send to me following submission of a POA so that I am able to easily identify which POA the request relates to?||Improvements have been made to the Bill Evidence / Document request notification. |
The following information has been added to the main notification section:
• Time and Date of claim submission
• Submitted value of claim (£)
• Claim Type (e.g. Disbursement POA)
• Name of submitter
|Billing||Can the PDF version of the bill print summary be presented in a more structured and chronological order?||We have improved the PDF bill printout so that the bill lines are generated in the following order:|
Fixed Fee bills
• Fixed Fee profit costs
• Advocacy and FAS
Bills claimed at hourly rates:
• Hourly rate profit cost
• Advocacy and FAS
|Billing||Can I receive my remittance advice online?||We’ve now introduced electronic remittance advice, sent as a notification through the system.|
|Billing||Can some questions in the billing screens have default answers to save time?||Where questions require a 'yes' or 'no' answer, we have defaulted to the most common answer wherever possible.|
|General||Can we choose who receives our electronic remittance advice rather than it go to the fee earner?||A new role for providers and chambers users has been added. Users can now nominate who receives their electronic remittance advice.|
|General||Can we choose who the remittance advice goes to rather than it automatically it going to the system administrator?||Firms can now nominate who receives the financial statements in their organisation.|
|General||Can you increase the character limit for the text boxes? ||We’ve increased this to 8,000 characters.|
If you require additional space use the ‘Add’ button which will generate a second text box.
|General ||Can I amend multiple areas while another amendment is in progress? ||We have enhanced the functionality of the system allowing you to do the following actions while another amendment is in progress:|
1) amend provider details
2) amend the case correspondence address
3) allocate and assign costs to an advocate
4) means reassessment
|Notifications ||Can notifications be emailed to users? ||We are unable to email the content of notifications in the body of the email.|
However, we’ve introduced a change so that you receive a daily email notifying you of any outstanding actions and notifications.