Who to contact?

Sometimes the answer will be in one of the following:

Quick Guides

Frequently Asked Questions

Please refer to these documents before contacting us. 

Chat is available for CCMS training support. The chat operative will not be able to respond to case specific queries, guidance queries or complaints. Please use the existing contact channels for this type of support.


Enquiry

Team

Contact Details

Supporting Information

I have a CCMS query
Casework Team

CCMS queries should be submitted in CCMS as a case enquiry or a general enquiry.

Case Enquiry Quick Guide

General Enquiry Quick Guide

Advice When Contacting the LAA via CCMS

Details of the query
I am unable to access CCMS due to a technical issue and have an urgent application or amendment to submit.Casework Team

CCMS applications to be submitted on paper via contactcivil@legalaid.gsi.gov.uk

Contingency process

http://ccmstraining.justice.gov.uk/contact-use/when-ccms-isnt-working
 

Copies of application form

Contingency cover sheet

Details of the technical issue including screen shots where possible.

I am unable to complete a task in CCMS due to a technical issue

Online Support Team

Please note that the Online Support Team are not able to provide assistance with case specific process queries, those should be submitted in CCMS as a case enquiry or a general enquiry.

Case Enquiry Quick Guide

General Enquiry Quick Guide

0300 200 2020

Monday to Friday, 9:00 - 17:00

online-support@legalaid.gsi.gov.uk

 

Provider name

Case reference

Account number

Details of the technical issue including screen shots where possible.


I have an urgent CCMS query

Customer Service Team

0300 200 2020

Monday to Friday 9:00 to 17:00

(excluding bank holidays)

Provider name

Case reference

Account number

Details of why the query is urgent

I have a remittance/PSOA query about my transactions
Payment InformationContact Details :

paymentinformation@legalaid.gsi.gov.uk

Provider name

Payment date and amount

Account number with the LAA

Description of the transactions being queried

I have feedback regarding training for the CCMS team

CCMS Team

CCMS.team@legalaid.gsi.gov.uk
Details of the feedback
I have feedback regarding system enhancements
CCMS Service Delivery Team

CCMSservicedelivery@legalaid.gsi.gov.uk

Details of the feedback
I would like to make a complaint
Customer Service Team

This should be submitted in CCMS as a case enquiry or as a general enquiry.

Case Enquiry Quick Guide

General Enquiry Quick Guide

 

If you have technical issues and are unable to access CCMS then you may email your complaint to

Complaints@legalaid.gsi.gov.uk

Legal Aid Agency
Berkley Way
Viking Business Park
Jarrow
NE31 1SF
or
DX742350
Jarrow2 

Provider name

Case reference

Details of the complaint