When will the contingency process apply?

When will the contingency process apply?

Contingency processes are in place for all areas of work and will always be available when there are system issues.  If you need to use the contingency process you will be advised of the route when you call our Online Support Team. If you are advised to use the contingency process you will be given a contingency reference. Any ‘contingency’ submissions received without a contingency reference will be rejected.

If the contingency is in regards to an application or amendment and you have access to the case via CCMS, you will be sent a Document Request via CCMS. Once the request is received, please return with the Contingency Coversheet and the relevant application form.

When the contingency process relates to a bill, your bill must be submitted via post along with any files requested. 

The Contingency Guidance explains what documents need to be submitted and where they should be submitted to when you need to make a contingency submission.